Acceptable Use Policy — Dispatch Sheets AI

Effective date: July 15, 2026 · Last updated: July 15, 2026

This Acceptable Use Policy (“Policy”) governs use of Dispatch Sheets AI and related websites, account features, integrations, and APIs operated by Solei LLC (“Solei,” “we,” “us,” or “our”). This Policy forms part of the applicable Terms of Service.

1. Scope

This Policy applies to each customer, account owner, authorized user, and person who accesses or uses Dispatch Sheets AI (collectively, “Users”). A Customer is responsible for its Users and for ensuring that they comply with this Policy.

Capitalized terms not defined in this Policy have the meanings given in the Terms of Service.

2. Authorized business use

Dispatch Sheets AI is intended for lawful internal business use in connection with United States trucking and dispatch operations. Users may use the Service to extract structured information from Rate Confirmation documents and prepare or write reviewed information to Google Sheets they are authorized to access.

Users must use the Service only:

• for an organization that meets the eligibility requirements in the applicable Product Schedule;
• for legitimate business purposes authorized by that organization;
• with all rights, permissions, notices, and legal bases required for Customer Content; and
• in compliance with applicable law, agreements, and professional or regulatory obligations.

3. Customer Content requirements

Users must not submit Customer Content unless they are authorized to process it through the Service. Users are responsible for the accuracy, legality, quality, and source of Customer Content.

Users should submit only information reasonably necessary for the supported trucking and dispatch workflow. Unless Solei expressly agrees in writing or provides a feature designed for that information, Users must not submit:

• account passwords, private keys, authentication secrets, or access credentials;
• full payment-card numbers, card security codes, or bank-account credentials;
• protected health information or medical records;
• biometric identifiers or biometric templates;
• Social Security numbers, passport numbers, or copies of government-issued identification; or
• information subject to special legal restrictions that the Service is not designed to process.

This section does not prohibit ordinary business information that may reasonably appear in an authorized Rate Confirmation, such as contact details, carrier or broker identifiers, load references, equipment, locations, dates, rates, and related operational information.

4. Prohibited content and unlawful activity

Users must not use the Service to:

• violate law, regulation, court order, contractual obligation, or another person’s rights;
• process stolen, fraudulent, forged, unlawfully obtained, or deceptively altered documents;
• impersonate another person or organization or misrepresent authority to act for a carrier, broker, dispatcher, driver, or customer;
• facilitate fraud, theft, unauthorized billing, deceptive business practices, or unlawful discrimination;
• upload malware, malicious code, corrupted files intended to cause harm, or content designed to exploit a system or person;
• harass, threaten, defame, exploit, or unlawfully monitor another person; or
• infringe intellectual-property, privacy, confidentiality, publicity, or other legal rights.

5. Accounts and access

Users must provide accurate account information, safeguard credentials, and promptly report suspected unauthorized access. Users must not:

• share credentials with unauthorized persons or allow access outside the Customer’s organization or authorized workforce;
• sell, resell, rent, sublicense, or commercially provide access to the Service without Solei’s written authorization;
• create accounts using false identities or information;
• use another person’s account without authorization; or
• use multiple accounts to evade suspension, payment obligations, usage limits, or enforcement.

6. Security and system integrity

Users must not attempt to compromise, interfere with, or obtain unauthorized access to the Service or related systems. Prohibited conduct includes:

• probing, scanning, or testing vulnerabilities without Solei’s prior written authorization;
• circumventing authentication, authorization, payment controls, security controls, rate limits, or usage restrictions;
• interfering with service availability, including denial-of-service activity or excessive automated requests;
• accessing, extracting, or attempting to discover another customer’s data;
• scraping, crawling, or using automated access except through features or APIs expressly provided by Solei;
• reverse engineering or attempting to derive source code, models, prompts, or non-public system logic, except to the extent such restriction is prohibited by applicable law; or
• using the Service to develop, benchmark, or improve a competing product without Solei’s written authorization.

Good-faith security reports should be sent to [email protected]. Do not access, modify, retain, or disclose data beyond what is strictly necessary to report a suspected vulnerability.

7. Google services and connected resources

Users may connect only Google accounts, Google Sheets, tabs, files, and related resources they are authorized to use. Users must not use the Service to access, copy, index, or modify unrelated Google Drive content or another person’s Google resources without authorization.

Users are responsible for selecting the correct Google Sheet, managing Google permissions, reviewing connected resources, and revoking access when it is no longer required.

8. AI/OCR output and operational decisions

AI/OCR output may be incomplete, inaccurate, or inconsistent. Users must review extracted fields and mappings before relying on them or authorizing information to be written to a Google Sheet.

Users must not:

• represent AI/OCR output as verified when it has not been reviewed;
• use output as a substitute for required dispatch, legal, tax, accounting, safety, insurance, or regulatory review;
• use the Service to make fully automated decisions that create legal, financial, safety, employment, or regulatory consequences for a person without appropriate human review; or
• use output to accept loads, negotiate rates, communicate with brokers, or make dispatch decisions as though those actions were performed by Solei.

9. Usage limits and fair use

Users must comply with the usage, file, subscription, and technical limits applicable to their plan. Users must not pool accounts, split activity across accounts, manipulate files or requests to evade limits, or use the Service in a manner that imposes an unreasonable burden on the Service or other customers.

Solei may apply reasonable technical controls to protect service availability, security, and fair access.

10. Monitoring and enforcement

Solei may investigate suspected violations and may restrict content processing, limit functionality, suspend access, or terminate an account where reasonably necessary to protect the Service, Users, third parties, or legal rights. Where appropriate and legally permitted, Solei may request corrective action before suspension or termination.

Solei may preserve or disclose information where reasonably necessary to investigate abuse, respond to a security incident, comply with law or legal process, or protect rights and safety. Enforcement under this Policy is subject to the Terms of Service and Privacy Policy.

11. Reporting violations

Report suspected violations of this Policy to [email protected]. Include enough information for Solei to understand the issue, but do not send passwords, authentication secrets, unnecessary personal information, or Customer Content unrelated to the report.

12. Changes to this Policy

Solei may update this Policy to reflect changes in the Service, risks, law, or business practices. Material changes will apply prospectively after reasonable notice where required. Continued use after the effective date of an updated Policy means acceptance of the updated Policy to the extent permitted by law.